TERMS AND CONDITIONS
All hair has undergone a quality assurance process to ensure it is free of imperfections. If you receive an item that is damaged, defective, or materially different, please email customer service: firstname.lastname@example.org within 3 days of the receipt date.
If the hair received does not meet our brand standards, we will gladly exchange it and begin the exchange process per our cost.
Our fulfillment department must inspect all incoming shipments to ensure all product is in its original condition. No in-store credit will be given if product has been unraveled, co-washed, or manipulated in any manner from its original state.
The Headline, LLC at its sole discretion, may exchange products under the following conditions:
- Requests must be made within 3 business days of receipt of product(s).
- Any exchange requested after 3 business days of receiving the product will not be honored.
- We will not accept any merchandise, which has been used or altered (unraveled, washed, brushed, combed or cut) in any way.
- After choosing your wig size, we will remake wigs for a $60 fee if there is an issue with sizing.
- No refund or exchange will be given to bundles due to color or appearance--for example, bundles appearing in different shades of brown.
- According to the Federal law you cannot return human hair products that have been used due to hygienic reasons. Please return the item in the original and resalable condition as a necessary health precaution.
- Product must be exchanged for something of equal or greater value.
- In order to process an exchange, the product would need to be sent back at your expense. When requesting an exchange, a Headline representative will send a return label to you via your email address. This label should be printed and placed onto your package to ensure your package is insured during its route back to our offices. Once your product has been received it will be examined thoroughly. If the product has been returned unused in its original condition, we will exchange the product for something of equal or greater value per your selection.
- Exchanges are limited to two exchanges per order. No refunds will be permitted, unless it is determined that Her Hair Company Inc. is the party at fault due to a fulfillment error, then we shall exchange the product at no additional cost to the customer.
- Customer is responsible for the reshipment cost as that is a separate service that has already been used.
- For any exchange that permits a difference (less than original) customer will hold a in-store credit for the remaining balance owed as we do not refund ANY costs.